Frequently Asked Questions
Everything you need to know about shopping with cupcakes and cashmere.
When will my order ship?
Standard orders are typically processed and shipped within 2-3 business days. During peak seasons or sales, please allow up to 5 business days for your order to be dispatched.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
How do I care for my cupcakes and cashmere apparel?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the inner garment tag. Most of our delicate items benefit from hand washing or dry cleaning.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact our support team immediately, and we will do our best to assist you before the order ships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay Installments for flexible payment options.